Frequently Asked Questions
About the Product
What materials are used in your products?
We use high-quality, sustainable fabrics such as organic cotton, recycled polyester, and ethically sourced lace to ensure both comfort and durability.
How do I choose the right size?
Our size chart provides detailed measurements for each product. We recommend comparing your measurements to the chart for the best fit. If you need further assistance, our customer support team is happy to help.
Are your products machine washable?
Most of our items are machine washable on a gentle cycle. However, we always recommend checking the care label attached to your product for specific instructions.
About Orders and Shipping
How long does it take to process an order?
Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has been shipped.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination.
Can I change or cancel my order after placement?
You may request changes or cancellation within 24 hours of placing your order. Please contact us as soon as possible, and we’ll do our best to accommodate your request.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy for unused and unwashed items with original tags attached. Return shipping fees are the responsibility of the customer unless the product is defective.
How do I initiate a return or exchange?
To start a return or exchange, please visit our website and log into your account. Follow the instructions to submit your request.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method.
Other Questions
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased online and delivered via email.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products ethically produced?
We are committed to ethical manufacturing practices. Our partners adhere to strict labor and environmental standards to ensure fair and safe working conditions.
If you have any other questions, feel free to reach out. We’re here to help!