Delivery & Returns
We aim to make your shopping experience seamless from purchase to delivery. Please review our policies below.
Delivery
Processing Time: All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
Shipping Methods & Times: We partner with trusted carriers to deliver your orders. Shipping times are estimates and commence from the date of shipment, not the date of order. Please note that delays can occur due to unforeseen circumstances or carrier issues. We are not responsible for delays once the package is in transit.
- Standard Shipping: 5-10 business days
- Express Shipping: 3-7 business days
Shipping Destinations: We currently ship to a wide range of countries. Shipping costs and delivery times vary depending on the destination and the selected shipping method. These will be calculated and displayed at checkout.
Shipping Confirmation & Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number (if available). You can use this number to track your order’s progress on the carrier’s website.
P.O. Boxes: We can ship to P.O. boxes via standard shipping.
Returns & Exchanges
Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.
Return Policy: We accept returns and exchanges on full-priced items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like bodysuits, swimwear, and accessories are final sale unless faulty.
Initiate a Return/Exchange: To start a return or exchange, please visit our online portal. We do not accept returns or exchanges without prior authorization.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or faulty item). We recommend using a trackable shipping service as we cannot be held responsible for lost return packages.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within a certain number of days. Please note that original shipping costs are non-refundable.
Exchanges: Exchanges are subject to product availability. We recommend placing a new order for the desired item to ensure it is reserved for you while you return the original item.
Sale Items: Only regular priced items may be refunded. Sale items are final sale and cannot be returned or exchanged.
Damaged or Incorrect Items: Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately. We will evaluate the issue and arrange for a return, replacement, or refund.
Gifts: Items marked as a gift will be refunded to the original purchaser.
Need Help?
For any questions regarding your order, our delivery, or returns policy, please reach out to our customer support team through our contact page. We are happy to assist you.